Terms of purchase


1 COMMON

 

These purchase and delivery terms apply to Finnodeko Oy's online store.

The purchase conditions apply to all purchases and orders made on the website from customers who live in Finland. In cases where the customer resides in an EU member state other than Finland, the terms and conditions apply to the extent that they do not differ from the Consumer Protection Act in the customer's country of residence. We comply with the consumer protection law of the customer's own country, if required by EU regulations.

As a customer, you have the right to request information about the personal information we store. You also have the right to request a change or deletion of your personal information if you wish.

If you have any questions, you can contact our customer service, info@finnodeko.com. We will get back to you as soon as possible, but no later than within two days.

We reserve the right to change our delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at the time. 

 

1.1 Company information:

Finnodeko Oy

info@finnodeko.com

+358 407 707 200

Business ID 3147515-6

VAT number: FI31475156

 

1.2 Ordering

The order is formed when the order is registered at the checkout. The order confirmation is then generated automatically without a manual review. If there are any errors in the order, we will contact you. A possible error could mean a reservation, a changed delivery time for the goods or another unexpected event.

 

1.3 Age limit

Shopping in the online store is aimed at adults. A minor may do business in the online store with the consent of his or her guardian.

 

1.4 Prices

The prices shown on the website are current prices and include VAT. Value Added Tax (VAT) 24% is included in the total price of the product you see at checkout. Prices quoted on the Website are subject to change without notice. Product prices do not include delivery costs, unless otherwise stated. Any delivery costs will be added to the total amount of the order before the order is accepted at checkout.

 

1.5 Incorrect prices

We reserve the right to make typographical errors and mistakes on our website and in our marketing, newsletters and other external communication channels. These channels are covered by the concept of extreme cases, as well as the case where a product is sold at a clearly incorrect price on our site.

 

1.6 Availability

We strive to keep our products in stock as much as possible. In some cases, after receiving your order, we will place an order with the supplier. If delivery is delayed or the product is no longer available from the supplier, we will contact you. In cases where the product is sold out, we will refund the payment.

 

1.7 Warranty

As a reseller, we follow the recommendations of our suppliers. The customer has the rights under the Consumer Protection Act to complain about the product if necessary.

 

1.8 Product information and pictures

We reserve the right to make any typographical errors or technical defects in the product information. Note that the product images on the home page may differ slightly from what the products actually look like. Colors, materials, and appearance may vary depending on image quality and display settings.

 

 

 2. DELIVERIES

 

2.1 Delivery options

We strive to provide fast and secure deliveries at competitive prices. We are constantly working to develop and improve our delivery options. You will see current information about transport companies, prices and delivery times from here. We currently use Posti and Matkahuolto's transport services.

 

2.2 Restrictions

We supply products to EU countries.

 

2.3 Processing time

Orders where all products are available in stock will be processed as soon as possible. If the product is not available in stock, we will first place an order with the supplier. When the product arrives in our warehouse, it will be processed within the normal processing time. During public holidays and high seasons, the processing time may be longer than normal.

 

2.4 Delivery times

All orders will be shipped to the customer within 1-5 business days if the product is in stock. If the product is out of stock, you will be contacted by customer service and informed of the estimated delivery time. Some products can be ordered immediately, even if we are out of stock. For these, the completed estimated delivery time is displayed.

Some products are custom products and the delivery time for these products is specified in the product information. Delivery time consists of the supplier's ability to deliver the product.

Delivery times vary between different suppliers and times may change from time to time. Delivery times from different suppliers vary independently of us. We will contact you by email in case of any delays according to section 2.5.

 

Here is more about deliveries ->

 

2.5 Notifications and Confirmations

 

2.5.1 Order Confirmation

After you place your order, you will receive an order confirmation email that includes information about your purchase as well as the current stock status for each product.

 

2.5.2 Updated delivery information

If your delivery is delayed, we will contact you by email as soon as we have received the new product, we will get the estimated delivery time from our supplier. The same practice applies to products that may have run out of supplier.

 

2.5.3 Delivery Confirmation

After your order leaves the warehouse, we will send you a delivery confirmation by email. Along with the delivery confirmation, you will receive a tracking link through which you can track your order at home or at the post office.

 

2.5.4 Pickup Notice

You will receive a text message when home delivery is in progress or when your package can be picked up at a post office. Packages may arrive at different times. You will be able to follow the shipments on the transport company's website.

 

2.6. Partial deliveries

To provide fast deliveries, we may ship your order in two or more installments. You will receive information about the shipment and the number of shipments via the tracking link, which will appear in the delivery confirmation of the order.

Parcels may arrive at the post office at different times, but you can track shipments on the carrier’s website. This is especially true for orders that contain custom products and require an order from a supplier. In these cases, we will deliver in several batches.

 

2.7 Delays in delivery, claims and insurance

Delivery responsibility is transferred to the transport company once the order has been shipped from the central warehouse. Therefore, we do not offer a separate delivery guarantee for the products. We will not be liable for claims arising from the supplier or transport company.

 

2.8 Large goods and home delivery

We offer home delivery for products that are not suitable for delivery to a post office due to their size (eg furniture.) A separate price is charged for home delivery according to the delivery instructions. If the order exceeds 99e, delivery costs are free. On the Deliveries page, you will see delivery details, prices and updated information for large products.

 

2.9 Unclaimed Shipment

If the recipient does not pick up the package from the post office by the last storage date specified in the arrival notification, we will charge an additional € 20 fee. If you change your mind about your order and the package has already been shipped, the package should be received and sent back to our warehouse. If the customer does not return the order, the shipment will be registered as an undelivered package and the resulting costs will be charged to the customer.

 

 

3. PAYMENT

Finnodeko's online store uses the Paytrail payment service, which enables payment with banks' online payment buttons, debit and credit cards, as well as invoice and installment services or mobilepay. Paytrail Oyj is shown on the account statement and credit card invoice as the payee for payments made through Paytrail.

You can also choose Klarna's invoice and installment options. Read more about payment methods here ->

 

 4. GIFT CARDS AND DISCOUNT CODES

You can enter a gift card and / or discount code at checkout.

 

 4.1 General information about discount codes

We offer rotating promotions in the form of discount codes. Discount codes cannot be combined and do not apply to the purchase of gift cards and products that have already been discounted during the promotion, unless otherwise stated. If you use a discount code that has not been assigned to you, we reserve the right to refuse to use the discount code and will contact you regarding the cancellation of the order or the charge for the discount amount.

 

4.2 General Information on Gift Cards

You can buy a gift card on our website. Gift cards are always delivered by email. You can choose a gift card worth between 20 and 500 euros, and the card works at www.finnodeko.com.

 

5. RIGHT OF WITHDRAWAL AND REFUNDS

All products have a 14-day return policy. If your order has been delivered in parts, the return time applies to each individual product and delivery. However, the right of return does not apply to custom-made furniture that has been ordered separately for the customer. See section 5.2 for more information on returns and costs. Please note the separate return conditions for Savo Design products in section 5.2.2.

 

5.1 Right of withdrawal

 

5.1.1 Cancellation of an unprocessed order

You can cancel an unprocessed order if you wish. If your order has been partially delivered and you regret your purchase, you can cancel the undelivered part of the order if the order is not being processed in our warehouse. You can also change the order after it has been placed as long as it has not been processed in our warehouse. Contact our customer service in the above cases.

 

5.1.2 Cancellation of the order after delivery

If you wish to cancel your order after shipment, you must receive your order and then make a return. If you do not pick up the package, it will be treated as an undelivered shipment according to section 2.9.

 

5.1.3 Validity

Order cancellation is not valid until you have received confirmation by email or phone.

 

5.2 Returns

The returned product must be unused and unchanged. The return period is calculated from the collection of the package from the post office and must be done no later than 14 days after the collection of the package. Read more about returns from here.

Refunds must always be notified first by e-mail (info@finnodeko.com). That way we know to expect a refund. Please wait for return instructions before returning the product. The refund is paid by the customer. In complaint cases, Finnodeko. Returns are always made by mail.

If you are not satisfied with your product, you can return it to our warehouse and get your money back, excluding return costs, which will be payable according to section 5.5. Please contact customer service before submitting a return so that your return can be processed more quickly. Look from here more detailed information on how to return the product. 

Return address:

Finnodeko Oy

Töyrymäki 18

02760 ESPOO

We will not receive returns more than 14 days after the shipment has been picked up and the return period has expired.

 

5.2.2 Savo Design products

The minimum order limit for Savo Design products is 50e.

In the event of a return, we will refund 80% of the price for unused, marketable products in accordance with Savo's policies.

We do not reimburse delivery and return costs, except in the event of a complaint. The return of Savo Design products can be handled either by taking the product to Savo's warehouse os. Muuntotie 1 Vantaa or by mailing to the above address.

Fill out the customer return form at:

https://savo.fi/palvelut/asiakaspalautukset/

 

When exchanging a product, the customer will normally return the product to Savo at the above address and place a new order in our online store at www.finnodeko.com.

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5.3 Condition of goods

You have the right to open the shipment and check the condition and operation of the products. The products must be in their original condition and packaged in the original packaging when you return it to us. Please note that the original box of the product should not be used as shipping packaging as the product may be damaged. The product must be in its original condition and must not be assembled if the product requires separate stacking.

 

5.4 Impairment

We reserve the right to reduce the amount to be refunded if the condition of the product has changed to such an extent that it can no longer be resold to another customer without a reduction in the sale price. A write-down will be made on the full amount of the refund before the money is returned to you. We will evaluate the return on a case-by-case basis.

 

5.5 Return costs

If you have made a return with the return code we provided, the price of the return is € 5.95 for a small package and € 10.95 for a large package (eg larger interior decoration and storage products and furniture). The return fee will be charged on the total amount of your order, which will be refunded to you once your return has arrived at our warehouse. If for any reason you return the product without the return code we provided, you are responsible for the return and its costs. The original delivery costs of the order will not be refunded if you return only part of your order. 20e will be charged for the return of custom-made furniture. Refunds abroad are made at cost, in accordance with the country's payment policies and amounts.

 

5.6 Carriage liability

The customer is responsible for transporting the product. The customer is responsible for ensuring that the return arrives intact in our warehouse. For this reason, the products must be packed with special care so that they are not damaged during the trip. Feel free to use the return option, where you can track your shipment (for example, a package or a registered letter). When returning from abroad, please contact customer service.

 

5.7 Processing time

Once the return arrives at our warehouse, we reserve the return to process for up to 14 days so we can examine the products and register them as returned. However, we will make the return as soon as possible.

 

5.8 Refunds

We will refund your order once your return has been processed and accepted by our warehouse. You will receive a confirmation of the return by email and the money will always be refunded to the same account from which the order was paid at the time of purchase. If you have chosen to pay by Collector invoice, Collector will contact you by email regarding a refund.

If you have paid with Klarna, log in to your Klarna account and look for an invoice for your order. Press the downslope "Report Restoration" and confirm the request by clicking "I returned products". Your invoice will be updated when the returned products arrive to us. If you have time to pay the bill, Klarna will process the refund to your account. In case of problems, you can contact Klarna's customer service.

 

 

6 COMPLAINTS

 

6.1 General Terms and Conditions

We apply the right of complaint provided by the Consumer Protection Act, assuming that the product has been handled in accordance with the instructions for use and normal care. In the event of a complaint, we recommend that you contact our customer service so that we can assist you further. You will be asked for pictorial evidence that clearly shows a product defect or inaccuracy.

In a complaint, the error must be reported as soon as or as soon as the error is detected. It is reasonable that the error report is made within two months of the error being discovered. In an accepted complaint, we pay the costs related to the return, including freight.

 

6.2 Method of operation

If you are not satisfied with the product or if it has been broken in transit, we hope that you will contact our customer service by email and attach pictures of product defects along with your order number. In that case, we can help you move forward. We will get back to you as soon as we receive your message.

 

6.3 Expenses

In the case of an accepted complaint, our customer service will give you a return code if we consider that a return is necessary. In some cases, a return for a defective product is not required. Once we have received a defective product, we will re-examine its defect and then ship a new product. Therefore, there is no need to pay return costs for a defective product or shipping costs for a new product.

For product returns, we will not refund billing surcharges charged by payment service providers if you have selected an invoice / installment payment.

 


7. PRIVACY POLICY

We want to take care of your privacy. Finnodeko treats all customer data in complete confidentiality and undertakes not to disclose customer data to third parties. All information related to the payment transaction you provide in our Online Service is protected both online and offline. Payment transactions are made via Paytrayl or Klarna services and the sensitive information you provide is protected by encryption so that no third party can access it.

We are not provided with any payment-related information, such as your credit card number or account information. Even outside our online service, all information you provide for order delivery will be stored with due care.

 

8. DISPUTES

Any complaints or comments regarding our services or products should be reported to our customer service. If you are not happy with the way we have handled the matter, you can contact your local consumer adviser. We always follow the recommendations of the Consumer Adviser. See Consumer Advice guidelines for consumers.

The European Commission also has a website with an Alternative or Online Dispute Resolution (ADR / ODR) dispute resolution forum to facilitate the resolution of disputes between consumers and traders. A dispute resolution forum can be found from here.

 

9. FORCE MAJEURE

Finnodeko Oy is not responsible for any delay, difficulty or delay in the delivery of the order due to a circumstance beyond the control of Finnodeko's online store, such as decisions of authorities, new or changed legislation, accidents, disagreements in the labor market, strike, fire, flood or other natural disaster. Force Majeure also includes administrative decisions that may adversely affect markets and products. Such as restrictions, warnings, sales bans, etc. deviate from business cycles as well as if the company is exposed to criminals that can affect business.